The Helsinki Airport has been awarded as the best airport in Europe in the 15 to 25 million passengers size category for second consecutive year and five times in last six years, said Finavia, the company operates country´s airports in a press release on Monday referring to a passengers’ survey.
The ASQ Award (ASQ, Airport Service Quality) given to airport company Finavia is based on an annual international survey involving 400 airports in 95 countries.
“We are extremely grateful for this award and are proud that our work for a first-class customer experience is also recognised internationally. We have succeeded in raising the level of customer satisfaction at Helsinki Airport over the long term, and the ASQ survey result for 2023 is the best in the airport’s history,” said Chief Executive Officer of Finavia Kimmo Mäki.
The award is given annually by Airports Council International (ACI), the international umbrella organisation for airports. The award is based on a continuous measurement of customer satisfaction and service quality.
In the ASQ survey, air passengers evaluate 30 different service categories at different stages of the passenger journey. These include guidance, customer service and check-in, as well as shopping and dining options. Every year, about 4,000 air passengers are interviewed at Helsinki Airport for the survey.
“I’d like to thank all Finavia employees as well as the entire airport community for the work we are doing together to ensure a smooth travel and customer experience. World-class customer experience is built of many pieces that every company and person operating at the airport can influence through their own actions,” Mäki said.
Finavia has won an ASQ Award five times in the past six years. The award has been given to Helsinki Airport for its merits in 2018, 2019, 2020, 2022 and 2023.
Source: www.dailyfinland.fi
As a frequent traveler, I can attest to the exceptional service at Helsinki Airport. It’s no surprise to me that it has been recognized as the best in Europe for its size category multiple times. The dedication to customer satisfaction and continuous improvement is truly commendable.
As a frequent traveler through Europe, I can attest to the exceptional service and experience offered by Helsinki Airport. It’s no surprise that it has been recognized as the best airport in its category for multiple years. The dedication to customer satisfaction and continuous improvement truly shines through at Helsinki Airport.
As a frequent traveler, I can attest to the exceptional service and overall experience at Helsinki Airport. It’s no surprise it has been recognized as the best in Europe for its size once again. Kudos to the hardworking staff and management for consistently delivering top-notch services!
In my opinion, Helsinki Airport truly deserves the title of the best airport in Europe for its size. It shows consistency and dedication in providing an outstanding customer experience, and it is great to see their efforts recognized through awards like this! Kudos to the entire team for their hard work and commitment to excellence.
Isn’t it impressive that Helsinki Airport has been consistently rated as the best in Europe for its size? How do they manage to maintain such high standards year after year?
It is indeed impressive to see Helsinki Airport maintaining its high standards and being recognized as the best in Europe for its size. The continuous efforts of the airport staff and the entire airport community play a crucial role in delivering a first-class customer experience year after year.
Was the Helsinki Airport a top contender in other categories besides passenger size, or was it specifically recognized for this aspect only?
Hi EmmaJohnson, Helsinki Airport was primarily recognized for its excellence in the 15 to 25 million passengers size category, which reflects a consistent high level of customer satisfaction over the years. It’s great to see their efforts being acknowledged internationally!
As a frequent traveler, I can attest to the exceptional service provided at Helsinki Airport. It’s no surprise that it has once again been recognized as the best in Europe for its size. Congratulations to the entire team for their hard work and dedication to ensuring a top-notch passenger experience!
Is there any specific aspect that passengers mentioned in the survey that contributed to Helsinki Airport winning this award multiple times?
Hi SusanTravels, according to the ASQ survey, passengers highlighted Helsinki Airport’s exceptional customer service, efficient check-in process, diverse shopping and dining options, and overall guidance as key factors that contributed to its consistent success in winning the award. These aspects have played a significant role in providing passengers with a top-notch travel experience at the airport!
Isn’t it remarkable that Helsinki Airport has consistently maintained its position as Europe’s best airport for its size? I wonder what specific factors contribute to this outstanding achievement.